Repair

We attach great importance to the quality of our products and endeavor to provide our customers with only flawless goods. However, despite the utmost care, repairs may be necessary in isolated cases if the product is damaged during use.

In order to simplify the complaints process as much as possible in the interests of our customers, you can conveniently report any damage or defects here.

Winkler offers express repairs based on a cost estimate.

• Warranty for repairs and replaced parts
• Fast throughput times
• Short downtimes thanks to express repairs
• Cost-optimized through repair down to chip level
• Service from technicians with many years of experience

Service order

You can use our service form to order a repair, complaint or conversion quickly and easily.
The form is optimized for smartphones, so we recommend using your smartphone!

Your contact details

Error / conversion description:

If you want to include different article types, add another article.
Several articles of the same type can be combined in one article.

Article type 1:

When / how does the error occur?
Article type 1Article type 2Article type 3Article type 4

Send a picture of the nameplate of each item of this type

Declaration of no objection

The articles were emptied and cleaned of any process residues before being sent in:
YesNo

The products were contaminated with hazardous substances*
YesNo

In the event of contamination, please upload the safety data sheets for all hazardous substances. The product cannot be processed without a safety data sheet! The acceptance of biological hazardous substances of risk groups 3 and 4 and radioactive contamination is excluded.

If the product is out of warranty and cannot be repaired:
Back to the customerScrapping

Fields marked with * must be filled in

I am aware that if the offer is not answered within six weeks, Winkler reserves the right to return the items within three months. You will then be invoiced for the inspection fee and shipping costs.
I agree to the privacy policy

Please enter the characters in the following field:

Conversion and upgrade service

Winkler products are always designed for a long service life. In order to be able to continue using products after their original use, Winkler offers the option of adapting products to the new application. Let us advise you.

Your advantages

• High availability of original spare parts due to in-house production
• High test depth and complete functional check according to specification
• Service from technicians with many years of experience
• Only one supplier

To the contact form

Service order

You can use our service form to order a repair, complaint or conversion quickly and easily.
The form is optimized for smartphones, so we recommend using your smartphone!

Your contact details

Error / conversion description:

If you want to include different article types, add another article.
Several articles of the same type can be combined in one article.

Article type 1:

When / how does the error occur?
Article type 1Article type 2Article type 3Article type 4

Send a picture of the nameplate of each item of this type

Declaration of no objection

The articles were emptied and cleaned of any process residues before being sent in:
YesNo

The products were contaminated with hazardous substances*
YesNo

In the event of contamination, please upload the safety data sheets for all hazardous substances. The product cannot be processed without a safety data sheet! The acceptance of biological hazardous substances of risk groups 3 and 4 and radioactive contamination is excluded.

If the product is out of warranty and cannot be repaired:
Back to the customerScrapping

Fields marked with * must be filled in

I am aware that if the offer is not answered within six weeks, Winkler reserves the right to return the items within three months. You will then be invoiced for the inspection fee and shipping costs.
I agree to the privacy policy

Please enter the characters in the following field:

Fill out the form to make a complaint about your goods

1. Contact us via the website or personally by telephone.
2. Clarification of the individual procedure.
3. You will then receive your receipt for the return delivery.
4. Important: Place the return slip in a clearly visible place next to your devices.
5. You send us the cable
6. Your WINKLER Service will now take care of your request and solve your problem quickly and efficiently.

Address returns:

Winkler AG
-Service –
Kleinfeldweg 38

69190 Walldorf