Contact technical support
Get technical information and problem solutions from our support staff. We will process your request immediately and give you feedback on your topic.
Telephone support
- Telephone support from a support employee
- Cooperation between support and development, so that you as a customer benefit from comprehensive and extensive support.
Your advantages
- Direct technical support from a professional
- Fast and uncomplicated help
- Reduction of costs
Assembly and on-site service
- Commissioning, diagnostics and troubleshooting in the event of a fault, installation support, VDE702 acceptance tests by our trained specialists
- Trial operation under test and production conditions
- Support with questions about installation location and position,
- Suggestions for better installation and safe use of the products
- Information on standard functions for controllers and heating solutions
- Firmware updates for controllers
- Heater-to-controller calibrations: With controls close to the limit temperature, increasingly sensitive input materials require optimized tuning of the overall system. Often just a few degrees Celsius are enough for products to change and become unusable. Only with Winkler’s heater-to-controller calibration can customer-specific adaptation of the heating system be reliably guaranteed.
Your advantages
- Minimized start-up time
- No time-consuming correction or reworking
- Optimize your heating solution for the respective application
- Optimized service life for machines and systems
- Modernization and optimization of your controllers through firmware updates
Test center
We offer you a wide range of services related to our products
- Extended and customized leak tests
- Recording temperature distribution
- Firmware updates for controllers
- VDE702 acceptance tests by our trained specialists
Your advantages
- Testing directly by the manufacturer
- Increased requirements for pickling solutions are no longer a problem for you, thanks to sensor-to-controller calibration.
- Modernization and optimization of your controllers through firmware updates
Complaints: This is how it works!
- Contact us via the website or personally by telephone.
- Clarification of the individual procedure.
- You will then receive your receipt for the return delivery.
- Important: Place the return slip in a clearly visible place next to your devices.
- You send us the cable
- Your WINKLER Service will now take care of your request and solve your problem quickly and efficiently.
Address returns:
Winkler AG
-Service –
Kleinfeldweg 38
69190 Walldorf